At FIGORIA, looking after the personal data you share with us is important to us. We want you to be confident that your data is safe and secure with us and understand how we use it to offer you a better and more personalised experience.
Our Privacy Policy
We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That is why we have developed this privacy policy (“Policy”), which:
- Sets out the types of personal data that we collect
- Explains how and why we collect and use your personal data
- Details when and why we will share personal data with third parties; and
- Explains the rights and choices you have when it comes to your personal data
What This Policy Covers
FIGORIA Communication Solutions Ltd acts as Data Controller (referred to as “we”, “us” or “FIGORIA” in this Policy). Our registered office is at Chrysanthou Mylona, 1, Panayides Building, 4th Floor, Flat/Office 1, 3030 Limassol, Cyprus.
We offer different products and services, so we want you to be clear about what the Policy covers. If you use our website (“our Website”) or our telecom, voice, SMS, IT support or outsourcing services (collectively known as “our Services”), then this Policy applies to you.
This Policy also applies if you contact us or interact with us with regard to our Services.
Our website may contain links to other websites operated by third parties that have their own privacy policies. Please make sure you read their terms and conditions and privacy policy carefully before you submit any personal data to a third-party website, as we do not accept any responsibility or liability for these third-party websites.
Personal Data we Collect
When you enquire about or register for our Services, or when you contact us through our Website, you may provide us with personal details such as your name, company name, email address, phone number and the content of your message.
We may also collect technical information automatically when you visit our Website, for example your IP address, browser type, device information and pages viewed, where this is necessary to operate and improve the site.
How and why we use personal data
We use personal data to:
- Make our Services available to you and contact you regarding a website enquiry you may have submitted
- Contact and interact with you about our Services
- Investigate any complaints or questions you may raise and contact you in relation to our Services — for example by phone, email, online or post — it is in our interest to provide clarification or assistance in response to your communications so we can serve you better as a customer or partner
- Operate, secure and improve our Website and Services
- Comply with legal and regulatory obligations that apply to us
Fraud Prevention Notice
Before we provide you with certain account-based services, or where we need to verify identity or protect our network, we may undertake checks for the purposes of preventing fraud and to verify your identity. These checks require us to process personal data about you.
The personal data you have provided, we have collected from you, or we have received from third parties may be used to prevent fraud and to verify your identity. Details of the personal information that may be processed include, for example: name, address, contact details, company details, and device identifiers including IP address.
We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime, where required or permitted by law.
We process your personal data on the basis that we have a legitimate interest in preventing fraud and verifying identity, in order to protect our business and to comply with laws that apply to us. Such processing may also be a contractual requirement of the services you have requested.
Automated Decisions
As part of the processing of your personal data, decisions may be made by automated means — for example where our anti-fraud systems assess traffic or account activity for risk.
This means we may automatically decide that certain activity poses a fraud risk if processing reveals behaviour consistent with known fraudulent conduct, is inconsistent with previous submissions, or appears to hide a true identity.
You have rights in relation to automated decision making. If you want to know more, please contact us using the details provided below.
Consequences of Processing
If we, or a fraud prevention agency, determine that you pose a fraud risk, we may refuse to provide the services you have requested, or we may stop providing existing services to you.
A record of any fraud risk may be retained by fraud prevention agencies and may result in others refusing to provide services to you. If you have any questions about this, please contact us using the details provided.
Data Transfers
Whenever we or our service providers transfer your personal data outside the European Economic Area (EEA) or the United Kingdom, we impose appropriate contractual obligations on the recipients of that data to protect your personal data to the standard required under applicable data protection law.
We may also rely on other lawful transfer mechanisms intended to enable secure international data sharing.
Your Rights
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; and request access to your personal data.
For more information or to exercise your data protection rights, please contact us using the contact details provided below.
You also have a right to lodge a complaint with the Commissioner for Personal Data Protection in Cyprus, which regulates the processing of personal data.
Sharing personal data with third parties
We may share your personal data with our service providers. When we share personal data with these companies we require them to keep it safe, and they must not use your personal data for their own marketing purposes.
Service Providers
We work with carefully selected service providers that perform certain functions on our behalf. These include, for example, companies that help us with customer care, network and technology services, hosting, storing and combining data, and payment processing.
We only share personal data that enables our service providers to provide their services.
Sharing Personal Data with Other Organisations
We may share personal data with other organisations in the following circumstances:
- Where we are required to do so by law or by public authorities
- Fraud prevention agencies: if false or inaccurate information is provided and fraud is identified or suspected, your details may be passed to fraud prevention agencies. Law enforcement agencies may access and use this information
- In order to establish, exercise or defend our legal rights (including providing data to others for the purposes of fraud prevention)
- To whom we sell or transfer (or enter into negotiations to sell or transfer) any of our businesses or any of our rights or obligations under any agreement we may have with you. If the transfer or sale goes ahead, the transferee or purchaser may use your personal information in the same way as us
- To any other successors in title to our business
How we Protect Personal Data
We know how important it is to protect and manage your personal data. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe.
We only authorise access to those employees who require it to fulfil their job responsibilities. When you provide data to us through our websites, that data is protected by secure socket layer (SSL) encryption.
The personal data that we collect from you may be transferred to, and stored at, a destination outside the EEA. It may also be processed by companies operating outside the EEA who work for us or for one of our service providers.
We will put in place appropriate safeguards to ensure that your personal data remains adequately protected and is treated in accordance with this Policy.
How Long we Use Personal Data For
We will not keep your personal data longer than we need to, depending on several factors, including:
- Why we collected it in the first place
- How old it is
- Whether there is a legal or regulatory reason for us to keep it
- Whether we need it to protect you or us
Marketing: Changing How and When We Communicate with You
We may send you relevant offers or marketing information about our products and services in a number of ways including email, post or SMS.
If you do not want to receive offers or marketing information, you can opt out at any time by contacting us or using any unsubscribe link provided in our messages.
We also like to hear your views to help us improve our Services and we may contact you for market research purposes. You always have the choice about whether to participate in our market research.
Subject Access Rights
You have a right to see the personal data we hold about you. This is called a Subject Access Request.
If you would like to obtain a copy of the personal data we hold about you, please contact us through our Contact page.
In certain circumstances, we may charge a fee before providing the information, where permitted by law.
Other Data Protection Rights
In relation to your personal data, you also have the right to:
- In some circumstances, receive some of your information in a usable format and/or request we transmit that data to a third party where this is technically feasible. Please note that this right only applies to information which you have provided to us.
- Ask that we update your information if it is inaccurate or incomplete.
- Ask that we erase your information in certain circumstances. Please note that there may be circumstances where you ask us to restrict the processing of your information, but we are legally entitled to refuse the request.
- Make a complaint with the Commissioner for Personal Data Protection in Cyprus (www.dataprotection.gov.cy) if you think that any of your rights have been infringed.
The Commissioner’s website contains more detail on the data protection rights mentioned above. Or if you would like to speak to us about these rights in more detail, complete the form on our Contact page.